Shipping policy

Shipping & Returns Policy for Donedeo.com

Effective Date: May 20, 2025

This Shipping & Returns Policy explains how we ship DONEDEO deodorant products and handle returns under our DONE(DEO) with Doubt Guarantee. Questions? Email support@donedeo.com .

1. Shipping

  • Costs: Free shipping on U.S. orders over $35. For orders under $35, shipping starts at $5 (exact cost shown at checkout). International shipping costs vary by country.
  • Carriers: We use USPS, FedEx, or other trusted carriers, chosen based on your location and order size.
  • Timing: Orders ship within 2–3 business days from Las Vegas, NV. Delivery takes:
    • U.S.: 3–7 business days (standard), 1–3 business days (expedited, extra cost).
    • International: 7–21 business days, depending on country and customs.
  • Tracking: You’ll get a tracking number by email once your order ships.
  • Delays: We’re not responsible for delays due to carriers, customs, or events like weather. Contact support@donedeo.com if your order is late.
  • Lost or Damaged Orders: If your order is lost or arrives damaged, email support@donedeo.com within 14 days of delivery (or expected delivery). We’ll replace or refund it, per FTC rules.

2. DONE(DEO) with Doubt Guarantee (Returns)

Try DONEDEO risk-free with our 30-day money-back guarantee! Not sold on our pure, long-lasting natural deodorant? We’ll take it back, no sweat.

  • Eligibility: Return any DONEDEO product (stick or spray) purchased on Donedeo.com within 30 days of delivery, even if used. This applies to one-time purchases and first subscription orders.
  • How It Works:
    • Email support@donedeo.com within 30 days of delivery with your order number and reason for return (e.g., “not my vibe”).
    • We’ll send return instructions and a Las Vegas, NV address.
    • Ship the product back within 14 days of approval, using a trackable carrier.
  • Costs: You pay return shipping unless the item is defective or we sent the wrong product. For defects or errors, we cover return shipping and provide a replacement or refund.
  • Refunds: Once we receive and inspect your return (within 5 business days), we’ll issue a full refund to your original payment method, including original shipping costs for orders over $35 (free shipping). Refunds process within 5–7 business days, per FTC’s Mail Order Rule.
  • Why We Offer This: Switching to natural deodorant can take a 1–2 week detox. Our “Detox Survival Guide” (included with every order) helps you through. If DONEDEO doesn’t click, we’ll refund you—because we’re here to kill odor, not your confidence.
  • Subscriptions: Cancel subscriptions anytime via support@donedeo.com. Refunds apply only to the first order if returned within 30 days; past orders aren’t refundable unless defective.
  • Online Only: Guarantee applies to purchases from Donedeo.com, not other retailers.

3. International Orders

  • Customs: You’re responsible for customs fees, duties, or taxes. Check your country’s rules before ordering.
  • Returns: International returns follow the 30-day guarantee. You cover return shipping unless the item is defective. Email support@donedeo.com for instructions.

4. Contact Us

Need help with shipping or returns? Email support@donedeo.com, or write to:

Bubl Brands, LLC
5360 E El Campo Grande Avenue, Suite 100
Las Vegas, NV 89115